- +15 years as a trusted technology partner.
We understand that there are two ways to approach technology: reacting when something fails or preventing it from ever failing. That’s why we’ve designed three families of plans, each with a distinct philosophy.
Support Plan
Your help team is there when you need it. Ideal for companies looking for a reliable external helpdesk.
Maintenance Plan
We anticipate problems. Perfect for businesses that prioritize stability.
Recommended
Comprehensive Plan
Absolute peace of mind. It combines the best of both worlds: preventative and reactive.
All our plans are custom-sized, calculated based on the number of users, equipment and computer devices present in the infrastructure, thus guaranteeing a service tailored to the real needs of each client.
Specialized based on 3 levels:
initial attention to resolve common issues,
advanced support for complex technical solutions
and third-level experts to manage cases
critical, ensuring quick and effective responses
From Monday to Friday, from 9:00 a.m. to 6:00 p.m. without interruption, offering
Fast and direct support to resolve your queries and
incidents with maximum efficiency. If you wish, we can help you
We offer personalized service with a
dedicated numbering and voiceover.
From Monday to Friday, from
9:00 a.m. to 6:00 p.m. continuously, for
to resolve incidents quickly and efficiently, already
either virtually or directly at your facilities
Dedicated to monitoring service quality and managing customer relationships, ensuring personalized attention and meeting their needs and expectations at all times.
Free service that includes an inventory and analysis of the current state of your computer infrastructure, identifying opportunities for improvement to optimize your systems from the very beginning.
Documenting and keeping the record up to date
of devices, peripherals and corporate licenses
to ensure efficient and organized control
Through online forms that facilitate the administrative and technical process, optimizing human resource management quickly and efficiently.
A web-based system that allows the client to easily, securely and organizedly manage the organization’s passwords, guaranteeing controlled access and protecting the company’s security.
Detailed service that allows the client to accurately track and evaluate the progress of actions taken, ensuring transparent and effective management.
With comprehensive protection for all company devices, such as computers, laptops and servers, through advanced cybersecurity solutions and EDR.
It ensures the security of business communications by filtering and blocking malicious emails, spam, and phishing attacks before they reach users.
It provides a detailed and up-to-date record of all key devices and resources within the company’s network infrastructure. This includes routers, switches, servers, and other essential assets, ensuring precise network control and enabling efficient management.
It ensures the correct execution and verification of backups, guaranteeing that critical data is protected and ready to be restored at any time.
It evaluates the software installed on computers, identifying potential vulnerabilities and providing a detailed report with recommendations to improve security and minimize risks.
It monitors and analyzes systems in real time to identify threats or security incidents, providing a rapid and effective response to mitigate the impact and restore normal operations.
It continuously monitors systems and networks, generating alerts for potential incidents or threats, and proactively managing them to minimize risks and ensure operational security.
It offers a comprehensive strategy to quickly restore critical business operations in the event of serious incidents, ensuring business continuity through backups, recovery protocols, and predefined action plans.
All our plans are custom-sized, calculated based on the number of users, equipment and computer devices present in the infrastructure, thus guaranteeing a service tailored to the real needs of each client.
For companies that require timely and prompt attention, we offer support hour packages that allow flexible and efficient access to our responsive service.
They’re ideal for resolving specific issues, making minor improvements, or carrying out one-off projects at a controlled cost. You buy a package of hours and use them at your own pace.
So you can see the differences at a glance
| Feature | Hourly Time Packages | Support Plan (EasyDesk) | Maintenance Plan (SafeDesk) | Comprehensive Plan (TotalDesk) |
|---|---|---|---|---|
| Responsive Management (Reactive) | ✓ | ✓ | ✓ | ✓ |
| Preventive Management (Proactive) | ✗ | ✗ | ✓ | ✓ |
| User support (Helpdesk) | ✓ | ✓ | ✗ | ✓ |
| Telephone and remote support | ✓ | ✓ | ✗ | ✓ |
| In-person attendance | ✓ | ✓ | ✗ | ✓ |
| Displacements | Included | Flat rate | ✗ | Flat rate |
| Preferred technician assigned | ✗ | ✓ | ✓ | ✓ |
| Urgent response | ✗ | ✓ | ✓ | ✓ |
| Service report | Email with hours | ✓ | ✓ | ✓ |
| Managed Cybersecurity | ✗ | ✗ | ✓ | ✓ |
| Infrastructure maintenance | Upon request | ✗ | ✓ | ✓ |
Choosing a technology partner is undoubtedly a key strategic decision. We have a specialized center from which we offer real solutions specifically designed to boost your business’s growth and efficiency.
Don’t let IT problems hold your small business back. At Xtree, we offer the experience, professionalism, and personalized service of a technology partner who cares about your company.
Our experience allows us to adapt our plans to the needs of key sectors.
Accounting and tax offices
We guarantee the availability of critical software and the security of financial data.
Law firms
We implement solutions that comply with GDPR and protect confidential information.
Medical and pharmaceutical sector
We offer secure solutions for managing medical records and sensitive patient data.
Industry and logistics
We optimize connectivity and support in the administrative and management areas.
Discover in minutes which IT maintenance plan is right for your business. Answer a few simple questions and get a personalized proposal based on your team size, your needs, and the level of support you require.
